30-Day unconditional guarantee. You can return any Pillow Pets product within 30 days of its purchase date for a full refund. Returns after 30 days will not be accepted. Please ship all product back to:

Internet Returns
2045 Corte Del Nogal
Carlsbad CA 92011

If you’ve received a defective item, please do not open or use the item before contacting us. Upon receiving broken or damaged goods, please take pictures of the item and send an email along with your 6-digit order number to orders@mypillowpets.com. From there a replacement or refund will be issued accordingly.