Pillow Pets Pre-Order Terms & Conditions

Pre-order is a service that lets you order a product before the official launch date.

The following conditions apply for pre-orders:

1) Delivery
We aim to ship this pre-ordered product no later than 45 days after the order is placed or by September 15th 2014 – provided that we have received and processed your payment.
Delivery charges apply to all pre-orders unless otherwise stated.
Standard Delivery timelines apply as stated upon ordering.
Pillow Pets will endeavor to ship this product as no later than Sept 15th, however, should there be any unforeseen circumstances, we will deliver to customers as soon as possible.
Due to potential, unanticipated manufacturing delays we cannot guarantee dates of delivery for pre-ordered items.

2) Payment
Payment will be taken as soon as the order is received.

3) Separate shipping
Pre-ordered products are shipped separately.
They will not be sent with any other Pillow Pets products.
If pre-orders are placed at the same time as regular orders, your online order status and shipping confirmation emails will indicate which item has been pre-ordered
Two separate shipment confirmation emails containing different tracking numbers for each corresponding shipment will be supplied.

4) Other Terms
We will accept cancellations of pre-ordered item at any time.
Our customer service line will be available 9-5 PST for any questions concerns or alterations of existing pre-orders.